Richard Wilson: a missed call and the question of consistency

While discussing consistency, Richard recalled an investor call the company's partners had missed. He allowed that something might have come up, then described the different question raised by repeated absences.

One incident left room for an explanation

Richard did not treat the single missed Zoom call as a complete judgment about the team. He mentioned the possibility of an interruption. The example concerned how the experience looked to the people who had expected the partners to attend.

Repetition would change the question

He said repeated incidents would lead him to question whether the company would be a consistent partner. He placed the example inside his discussion of commitment and consistency, connecting communication behavior with expectations of future working relationships.

In Richard C. Wilson's words

"if that happens a few times or again and again" (Richard C. Wilson, recorded Rainmaker Series module)

How to use this

Explain a missed commitment to the other participants and arrange the next step.
Review repeated attendance problems as a pattern with a cause to resolve.

Questions and answers

Did Richard treat one missed call as conclusive?

He acknowledged that an interruption could explain the absence.

What would repeated incidents raise for him?

A question about the company's consistency as a working partner.