Tony Robbins: a team mismatch also uses other people's time
Tony Robbins answered Richard's question about costly mistakes by discussing how long a business keeps someone who does not fit the role. His answer included the time that person takes from others.
The cost extended beyond one position
Robbins contrasted taking time to hire with rationalizing a decision after recognizing a mismatch. He described the effect on other team members and the working environment. His answer concerned the business owner's decision to keep the arrangement going.
Richard connected it with his own sales team
Richard replied that his company had kept unsuitable salespeople too long. He used that experience to explain why Robbins' answer resonated with him.
In Tony Robbins's words
"they're eating up time of others" (Tony Robbins, recorded answers to Richard C. Wilson's interview questions)
How to use this
- When reviewing a role mismatch, include the additional work it creates for colleagues.
- Record the evidence behind a staffing decision and the responsibility for making it.
Questions and answers
What cost did Robbins identify beyond the person's own work?
The time and energy taken from other people on the team.
Did Richard supply a related example?
He said his own company had kept unsuitable salespeople for too long.